ORDERS & RETURNS

Product Status Definitions

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Backorder

· The item is currently unavailable.
· Can be added to an order and will ship as soon as merchandise becomes available.
· Expected availability dates shown are estimates and not guaranteed. 
· Backorders will automatically be canceled if the product is not available in 45 days.
· You can cancel your order at any time prior to shipment. To cancel your item on backorder, go to Order History, locate the order and click the Cancel option next to the backordered item.
 

In Stock

· Item is available and can be added to an order.
 

No Longer Available (NLA)

· Item has been discontinued; stock may be available from your IBO.
· Any suggested replacements are at the top of the NLA product page. Items will remain searchable on the site for a period of time after discontinuation.
 

Temporarily Out-of-Stock (TOS)

· Item is currently unavailable and cannot be placed on an order.
· TOS items on a DITTOTM order will be removed automatically before processing.
· Any suggested replacements are at the top of the TOS product page.
· We do not waive shipping fees due to temporarily out-of-stock items.

Ordering Product

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  1. Log into your account.
  2. Search for items and add to cart from the product listing page or product details page.
  3. After all items are in the cart, click View Cart.
  4. Verify the items and quantities in the cart are correct and click Checkout.
    1. If you forget to login at the beginning, you can also click Sign In at the next step and be redirected to the login screen.
  5. Verify that your name, shipping address, email address and phone number are correct.
    NOTE: The website shows Mobile Number, but the phone number can be either a mobile number or landline.
  6. Under the Payment section, choose either PayPal® or Credit Card, enter the correct information and click Next.
  7. Confirm the information is correct, then click Place Order.

    Order Tracking

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    If you checked out as a Guest and do not have an account, please reference your order confirmation and shipping confirmation emails for details. You can view the order status by clicking on the link provided in the email(s) to view Tracking Numbers.

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    Can I track my order?

    You will find tracking links in your Order Details page that will provide shipment details and an estimated delivery date(s) for your packages. When your order ships, a shipping confirmation email will be sent that also includes these tracking links for your convenience.

    Return Policy

    We stand behind the quality of our products and guarantee your satisfaction. If for any reason you try our products and are not completely satisfied, most may be returned within 180 days of purchase for an exchange or refund of the product price and applicable tax.

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