Customer Service

Order Confirmation

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase.

Order Shipment

We will process the charges to your credit card as soon as it ships. The shipping time is within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at


Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos and we will process an insurance claim on your behalf.

Cancellations & Refunds

You may cancel your order before it is shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

Returns & Exchanges

If you are not completely satisfied with your purchase, you are able to return it for a refund within 30 days from ship date. Products must be returned in new and unopened condition. Symbélle monitors return activity for abuse and reserves the right to limit returns or exchanges. All returns will be refunded to the payment method that was used to process the order. To start your refund, please contact Customer Service at to request a Merchandise Return Label be emailed to you. If the return has not been approved through Customer Service, the return will not be accepted. Please return the product within 7 business days of receiving your Merchandise Return Label. If a gift with purchase was included with the order, please send back the gift with purchase item along with the returned item. We will not refund an order unless all items including gifts are returned as well. When the product is returned to our facility, it may take 48-72 hours to process your refund. After your return is processed, you will receive a refund confirmation email.