Shipping & Delivery

Delivery Options And Charges

Our Lead Time Promise offers U.S. customers more flexibility with faster, more convenient shipping options.

Lead Time Promise: This refers to the total lead time from order placement to door delivery. The “math magic” that helps us get those delivery dates is dependent on cut-off times. For example, an order placed before 3 p.m. ET will take a true 5 business days. However, orders placed after 3 p.m. ET will calculate the next business day and appear to take 6 business days.

Lead Time Promise is differentiated as follows: 

Customer-Specific Structure – Priority and Faster Delivery

Service Option

Shipping Fee

Lead Time Promise

Customer Ground

$9.95

5 Business Days

Customer DITTO™ Ground*

$9.95

5 Business Days

Customer Expedited

$14.95

3 Business Days

Offshore**

$16.00

No Promise

(7–10 business

days average)

AmPerks Promo *** 

$0

5 Business Days

*Customer DITTO™ subscription orders default to Customer DITTO™ Ground and cannot be upgraded but now have improved Lead Time Promise.

**Delivery outside the contiguous U.S. includes Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands and the Pacific Rim Islands.

***AmPerks promotional free shipping threshold varies by location.

Lead Time Promise updates apply to all contiguous U.S. states. Not applicable to Canada and the Dominican Republic at this time.

To learn more, visit our FAQs.

NOTE: An additional fee of $1.50 will be automatically added to products that weigh 6-10 lbs. For products that weigh over 10 lbs., an additional fee of $10.00 will be automatically added. While the surcharge is a per unit cost, it will also impact some bulk orders such as pallets of XS™ Energy Drinks.

Please note that if a customer meets the free shipping threshold offered through the AmPerks Customer Rewards Program, they will still be awarded free shipping but will be assessed for this surcharge if their order contains any of the impacted products.

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